SUCCESS STORY

Coltella enhances MSP offering with Boxphish cyber security awareness training

"Exient has been using Boxphish via Coltella to deliver regular cyber security awareness training and phishing simulations. The short, engaging courses are easy to complete and deliver practical knowledge about staying safe online, while the simulations help keep our team vigilant and security-conscious in their day-to-day work."

Christa Agius, Chief Operating Officer | Exient

Background

Coltella serves customers across several industries specialising in those that handle sensitive data or operate under strict regulatory requirements. Coltella’s commitment to security is evident through certifications including ISO 27001, ISO 9001, and cyber essentials plus. Their unique offering combines tailored IT support and cyber security services, delivered through an in-house security operations centre (SOC) based in the UK.

Challenge

Coltella recognised that ‘traditional’ training methods are often lengthy, outdated, and infrequent, meaning they were no longer effective in elevating employee awareness of cyber threats. They needed a solution that they could offer to customers that would:

“There’s a lot of junk out there! Old fashioned death by PowerPoint training courses have had their day in our opinion. Engagement is half-hearted to say the least and often it’s an annual tick box exercise to appease the bosses. We want to do things differently. Not only do we want to increase protection for our customer’s businesses, but we want to give each user skills which they can apply to their personal lives.”

Antony Westgate, Senior Account Manager | Coltella

“We want to deliver short regular training sessions which don’t make the users hearts sink when they’re asked to complete them, as well as conduct phishing simulations to check they’re paying attention, and to hopefully see an improvement in their clicking habits over time. Boxphish does exactly this!”

Antony Westgate, Senior Account Manager | Coltella

Implementation

The onboarding experience for Coltella onto Boxphish’s MSP platform was fast and efficient. Designed specifically for managed service providers, the platform enables Coltella to manage multiple customer accounts effortlessly from a single, centralised interface. Bringing new customers onto the platform is just as straightforward - a brief onboarding call covering allow listing, user upload, and journey assignment is all that’s required.