SUCCESS STORY
North Lincolnshire Council strengthens cyber resilience with Boxphish
Overview
North Lincolnshire Council, a unitary local authority providing a full range of services including education, libraries, children’s services, planning, and waste disposal, partnered with Boxphish to enhance security awareness across its workforce. Following a Local Government Association (LGA) audit, cyber security education was identified as an area for improvement.
By adopting Boxphish, the council has implemented engaging, ongoing training that improves staff vigilance, reduces risk from phishing attacks, and allows detailed tracking of user progress and performance.
"Implementing, running and maintaining the system requires very little administration, a huge advantage for small teams with limited resources."
Principle Information Security Officer | North Lincolnshire Council
Challenge
North Lincolnshire Council faced several key challenges:
Addressing gaps in security awareness highlighted by an LGA audit.
Delivering regular, ongoing training without disrupting staff workflows.
Tracking and measuring employee progress and engagement effectively.
Embedding a culture of cyber vigilance across a diverse workforce.
Solution
Boxphish worked closely with the council to ensure rapid onboarding and effective use of the reporting suite. The combination of phishing simulations and light-hearted educational content allowed employees to learn from mistakes in a safe and supportive way. Boxphish implemented a comprehensive cyber awareness programme for the council, including:
Bite-sized, engaging educational videos and quizzes delivered regularly.
Realistic phishing simulations followed by immediate, informative feedback.
Comprehensive reporting dashboards to monitor engagement, performance, and risk areas.
Content designed to educate staff in a positive, accessible, and culturally appropriate way.
Impact
Boxphish training delivered measurable benefits for North Lincolnshire Council, including:
01.
Increased awareness and vigilance against phishing attacks.
02.
High levels of engagement with bite-sized, easily digestible training modules.
03.
Valuable insights from dashboards and reports to understand risk and staff performance.
04.
Positive change in the council’s security culture, with staff more confident in identifying threats.
05.
Minimal administrative burden on internal teams, allowing them to focus on broader priorities.
Standout features
Bite-sized, accessible videos and quizzes delivered regularly.
Comprehensive reporting dashboards for monitoring and analysis.
Immediate feedback for susceptible staff to reinforce learning.
Realistic phishing simulations closely resembling real-world attacks.
Future outlook
North Lincolnshire Council plans to continue leveraging Boxphish to maintain and enhance cyber awareness, ensuring staff remain vigilant and confident in managing evolving cyber threats.
Would North Lincolnshire Council recommend Boxphish?
“Boxphish has very quickly had a brilliant impact on the security culture at the council - the content of the educational modules and simulations are really well thought out, accessible and engaging across the whole workforce, meaning they can be used very effectively right out of the box.”
Principle Information Security Officer | North Lincolnshire Council.
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